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Help needed
I have a lifetime membership, but I don’t seem to have access to the premium features.
I’ve used the “contact us” link twice to get help with no response.
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4 Replies
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Level 2: Pulpwood
Hi Rod,
I’ve sent you responses, so I apologize if you haven’t received them. Can you describe what you are seeing when you click on the premium tool tabs? -
Level 1: Seedling
Hi, Zachary,
I found your previous messages in my junk folder.
Here are some screenshots from my phone that should give you a good idea of where to start troubleshooting. (I tried to send an email, but I couldn’t. I couldn’t find a way to add images here.)
I don’t have a premium tool tab. I only have 2 courses.
It shows that I have a lifetime membership, but I don’t seem to have premium access.
Thanks,
Rod
P.S. The problem is limited to my phone, apparently.
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Level 2: Pulpwood
On your phone you should be able to access the tools on the menu at the bottom of the screen. However, they are generally easier to use on your desktop.
Let me know if that works for you.
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Level 1: Seedling
The courses are broken on the laptop as well.
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