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Suggestions and Feedback
Public Group
Public Group
Active 6 weeks ago
Have any suggestions for new applications and feature or want to let us know how to make things... View more
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Help needed
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Help needed
Posted by Rod Pickett on December 13, 2024 at 8:10 pmI have a lifetime membership, but I don’t seem to have access to the premium features.
I’ve used the “contact us” link twice to get help with no response.
?
Zachary Lowry replied 1 month, 2 weeks ago 3 Members · 11 Replies -
11 Replies
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Level 2: Pulpwood
Hi Rod,
I’ve sent you responses, so I apologize if you haven’t received them. Can you describe what you are seeing when you click on the premium tool tabs?-
Level 1: Seedling
Hi, Zachary,
I get the following error message on mobile and laptop:
Warning: Undefined array key “show-protected-courses” in /var/www/html/wp-content/plugins/memberpress-courses/app/controllers/Courses.php on line 505
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Level 2: Pulpwood
Thanks, I’ll look into that and get it fixed. It shouldnt affect functionality so just ignore it for now.
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Level 1: Seedling
Hi, Zachary,
I found your previous messages in my junk folder.
Here are some screenshots from my phone that should give you a good idea of where to start troubleshooting. (I tried to send an email, but I couldn’t. I couldn’t find a way to add images here.)
I don’t have a premium tool tab. I only have 2 courses.
It shows that I have a lifetime membership, but I don’t seem to have premium access.
Thanks,
Rod
P.S. The problem is limited to my phone, apparently.
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Level 2: Pulpwood
On your phone you should be able to access the tools on the menu at the bottom of the screen. However, they are generally easier to use on your desktop.
Let me know if that works for you.
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Level 1: Seedling
The courses are broken on the laptop as well.
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Level 1: Seedling
I’ve got the same issue when trying to use on my iphone or ipad. Does seem to work fine on laptop, but would be more useful to me if was able to use on mobile.
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Level 2: Pulpwood
Hi guys,
So I think the issue is that it is all the way at the bottom of the news feed on mobile on the footer menu, and the newsfeed loads more a few times before the bottom is reached, which makes it harder to access, but it should still be there for everyone.
Admittedly that’s not ideal, so I’ll see what I can do today to get it on the header menu.
Sorry about that.
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Level 2: Pulpwood
Ok, I found a workaround. I’ll have to do more work on that long-term, but you should be able to access it more easily on mobile.
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